Telecon Education and Services

Atendimento: (11) 3090-7651


Telecon Education and Services

Atendimento: (11) 3090-7651


Home > Cursos > TSHOOT - Troubleshooting and Maintaining Cisco IP Networks

TSHOOT - Troubleshooting and Maintaining Cisco IP Networks

Calendário de Troubleshooting And Maintaining Cisco Ip Networks

Dezembro Janeiro Fevereiro Março
18/12 a 22/12/2017

13/03 a 17/03/2017

As datas destacadas com a cor verde estão confirmadas

Objetivo

O treinamento TSHOOT (Troubleshooting and Maintaining Cisco IP Networks) v2.0 apresenta teoria focada e intensivo uso de laboratório, este treinamento tem como objetivo ensinar aos profissionais que trabalham em ambientes de rede complexas as competências necessárias para manter suas redes em pleno funcionamento, diagnosticando e resolvendo problemas de forma rápida e eficaz. Serão abordadas as técnicas de troubleshooting para diferentes tecnologias, bem como os aspectos processuais e organizacionais do processo de manutenção e resolução de problemas.

Após concluir este treinamento, o aluno será capaz de:
• Planejar e documentar as operações de manutenção em redes complexas
• Desenvolver um processo de resolução de problemas para identificar e resolver de maneira eficiente os problemas em redes complexas
• Selecionar as ferramentas adequadas para os processos de manutenção em redes convergentes
• Identificar os procedimentos de manutenção e resolução de falhas em roteadores e switches
• Identificar os procedimentos de manutenção e resolução de falhas em uma infra-estrutura segura
• Diagnosticar e solucionar problemas em redes convergentes

Público Alvo

Este treinamento é recomendado aos profissionais de rede que atuam no diagnóstico e resolução de problemas em ambientes de rede convergentes, bem como aos parceiros e revendas Cisco.
É recomendado também aos candidatos para a certificação CCNP Rouitng e Switching. Esse curso prepara o aluno para o exame de certificação 300-135 (TSHOOT).

Requisitos

Para maior aproveitamento é recomendado que o aluno possua a certificação Cisco CCNA ou conhecimento e experiência equivalentes. Estes conhecimentos podem ser adquiridos com os treinamentos ICND (Interconnecting Cisco Network Devices) partes 1 e 2. É recomendado também que o aluno tenha participado dos treinamentos ROUTE e SWITCH.

Conteúdo

Course Introduction
• Overview
• Course Goal and Objectives
• Course Flow
• Additional References
• Your Training Curriculum


Describing Troubleshooting Methodologies
• What Is Troubleshooting?
• Diagnostic Principles
• Troubleshooting Methods
• Structured Network Troubleshooting
• Common Troubleshooting Approaches
• Top-Down Method
• Bottom-Up Method
• Divide-and-Conquer Method
• Following the Traffic Path
• Spot the Differences
• Swapping Components
• Case Study: Troubleshooting Approaches
 
Using Troubleshooting Procedures
• Network Troubleshooting Procedures
• Defining the Problem
• Gathering Information
• Analyzing the Gathered Information
• Proposing and Eliminating Potential Problem Causes
• Proposing a Hypothesis
• Testing and Verifying a Hypothesis
• Solving and Documenting the Problem
• Case Study: Troubleshooting Procedures


Following Recommended Practices During Routine Network Maintenance
• Common Maintenance Tasks
• Troubleshooting as Part of Maintenance
• Maintenance Planning
• Change Control
• Saving Configurations
• Restoring Configurations
• Archiving Configurations
• Maintaining and Documenting a Network
• Labeling Interfaces and Cables
• Documentation
 
• Implementing Time Services
• Implementing Logging Services
• Creating a Baseline
• Communication


Using Basic Cisco IOS Troubleshooting Tools
• Layer 2 Switching Process
• Layer 3 Routing Process
• Filtering show Commands
• Filtering show Command Output Using Regular Expressions
• Redirecting show Command Output to a File
• Troubleshooting Connectivity
• Basic Hardware Diagnostics
• Debug Commands


Using Specialized Troubleshooting Tools
• Troubleshooting Tools
• Categories of Troubleshooting Tools
• Case Study: Syslog
• Case Study: Troubleshooting with SPAN
• Case Study: Troubleshooting with SNMP
• Case Study: NetFlow
• Introducing the Cisco IOS Embedded Event Manager
• EEM Example: Logging when Configuration Mode Is Entered
• EEM Example: Bring Up a Disabled Interface


Debrief of the First Troubleshooting at SECHNIK Networking Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: PC1 Unable to Access Data on the Server
• Troubleshooting Trunks
• Example of Troubleshooting Flow: PC2 Unable to Access the Internet
• Troubleshooting NAT
• Example of Troubleshooting Flow: PC3 Unable to Use SSH to Connect to the Server
• Troubleshooting Interfaces
• Example of Troubleshooting Flow: PC4 Unable to Access the Internet Through IPv6
• Troubleshooting IPv6 Address Assignment on Clients


Debrief of the Second Troubleshooting at SECHNIK Networking Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: PC1 Unable to Access the Internet Host
• Troubleshooting Network Layer Connectivity
• Example of Troubleshooting Flow: PC2 Cannot Use SSH to Connect to the Internal Server
• TCP Handshake  Example of Troubleshooting Flow: PC4 Does Not Acquire an IP Address via DHCP After Port Security Is Implemented
• Troubleshooting an Error-Disabled Port


Debrief of the Third Troubleshooting at SECHNIK Networking Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: PC1 and PC2 Cannot Ping the Internet Host
• Troubleshooting DHCP
• Passive Interfaces with Different Routing Protocols
• Example of Troubleshooting Flow: PC3 Cannot Connect to the Internet
• IPv6 Review


Debrief of the First Troubleshooting at TINC Garbage Disposal Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: GW2 Does Not Serve as the Backup to the Internet
• Troubleshooting BGP Neighbor Relationships
• Example of Troubleshooting Flow: PC1 and PC2 Do Not Have Internet Connectivity
• Troubleshooting Port Security
• Example of Troubleshooting Flow: Classroom PC2 Does Not Have Internet Connectivity
• Troubleshooting VLANs
• Troubleshooting a Native VLAN


Debrief of the Second Troubleshooting at TINC Garbage Disposal Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: GW1 Only Has OSPF Adjacency with GW2
• Troubleshooting OSPF Adjacency
• Example of Troubleshooting Flow: R2 Is Not Accessible Via SSH v2
• Troubleshooting Management Access
• Example of Troubleshooting Flow: Duplicate IP Addresses on Routers R1 and R2
• Troubleshooting HSRP


Debrief of the Third Troubleshooting at TINC Garbage Disposal Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Sporadic Access to Internet
• Troubleshooting Problems with Routing Sources
• Example of Troubleshooting Flow: Multiple Masters in a VRRP Group
• Troubleshooting VRRP
• Example of Troubleshooting Flow: Nonfunctional EtherChannel
• Troubleshooting EtherChannel


Debrief of the Fourth Troubleshooting at TINC Garbage Disposal Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Occasional Lack of Network Connectivity for PCs 1 and 2
• Troubleshooting GLBP
• Troubleshooting FHRPs
• Example of Troubleshooting Flow: Sporadic Loss of Connectivity on PC4
• DHCP Snooping
• Cisco TAC
• Example of Troubleshooting Flow: No SSH Connectivity to GW2 From PC4


Debrief of the First Troubleshooting at PILE Forensic Accounting Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Branch Without Internet Connectivity
• Troubleshooting EIGRP Adjacency
• Example of Troubleshooting Flow: ISP2 Not Serving as a Backup


Debrief of the Second Troubleshooting at PILE Forensic Accounting Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: PC3 Unable to Remotely Access the Branch Router
• Example of Troubleshooting Flow: No Internet Connectivity
• BGP Filtering
• BGP Transit Area
• Troubleshooting BGP
• Example of Troubleshooting Flow: HQ1 Does Not Synchronize with the Primary NTP Server
• Troubleshooting NTP


Debrief of the Third Troubleshooting at PILE Forensic Accounting Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Connectivity Issue After Disaster
• Disaster Recovery
• Troubleshooting Inter-VLAN Routing
• Example of Troubleshooting Flow: Connectivity Issue When Using Domain Names
• Troubleshooting DNS
• Remote Device Management Challenges


Debrief of the Fourth Troubleshooting at PILE Forensic Accounting Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: EIGRP Reconfiguration Issue
• EIGRP Named Configuration
• Troubleshooting the EIGRP Stub
• Example of Troubleshooting Flow: Lack of Management Access
• Providing the Default Route on Layer 2 and Multilayer Devices


Debrief of the Fifth Troubleshooting at PILE Forensic Accounting Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: Internet Access via Router HQ0 Does Not Work
• Troubleshooting BGP Route Selection
• Example of Troubleshooting Flow: PC3 Is Able to Use Telnet to Connect to Router BR
• Securing the Management Plane


Debrief of the First Troubleshooting at Bank of POLONA Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Lack of Connectivity
• Troubleshooting Redistribution
• Example of Troubleshooting Flow: Suboptimal Routing
• Troubleshooting FHRP Tracking
• Example of Troubleshooting Flow: IP SLA Does Not Start
• Troubleshooting IP SLA


Debrief of the Second Troubleshooting at Bank of POLONA Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Incorrect EIGRP Summarization
• Troubleshooting EIGRP Summarization
• Example of Troubleshooting Flow: IPv4 and IPv6 Internet Access Issue
• Troubleshooting Basic RIPng 
• Example of Troubleshooting Flow: Internet Connectivity Lost
• Troubleshooting Access Lists


Debrief of the Third Troubleshooting at Bank of POLONA Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: Branch 1 Cannot Reach the Headquarters
• Troubleshooting GRE Tunnels
• Example of Troubleshooting Flow: Route Summarization from Branch 3 Does Not Work
• • Troubleshooting OSPF Summarization
• Example of Troubleshooting Flow: AAA Does Not Work on Router BR1
• Troubleshooting AAA


Debrief of the Fourth Troubleshooting at Bank of POLONA Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: PC0 Does Not Have Connectivity to IPv6 Internet Sites
• Troubleshooting OSPF for IPv6
• Example of Troubleshooting Flow: Totally Stubby Area on the Branch Is Not Working
• Troubleshooting OSPF Stubby Areas


Debrief of the First Troubleshooting at RADULKO Transport Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: A Layer 2 Loop in the Network
• Troubleshooting STP
• Example of Troubleshooting Flow: Configuring a Route Map Causes a Local Connectivity Issue
• Troubleshooting PBR
• Example of Troubleshooting Flow: Cisco Discovery Protocol Neighboring Issue
• Troubleshooting Cisco Discovery Protocol and LLDP


Debrief of the Second Troubleshooting at RADULKO Transport Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: PC1 and PC2 Do Not Have Connectivity to the Internet
• Troubleshooting VTP
• Example of Troubleshooting Flow: BR Does Not Have Connectivity to the Internet Via IPv6
• Troubleshooting EIGRP for IPv6
• Example of Troubleshooting Flow: IPv6 BGP Is Not Established to ISP2
• Troubleshooting MP-BGP


Debrief of the Third Troubleshooting at RADULKO Transport Ltd.
• Trouble Ticket Overview
• Example of Troubleshooting Flow: Lack of Connectivity
• Troubleshooting the OSPFv3 Address Families Feature
• Example of Troubleshooting Flow: Authentication Problem


Debrief of the Fourth Troubleshooting at RADULKO Transport Ltd.
• Trouble Tickets Overview
• Example of Troubleshooting Flow: External OSPF Routes on Router DST
• Example of Troubleshooting Flow: PC1 and PC2 Cannot Access the Internet via IPv6


Labs:
• Discovery 1: Maintaining and Documenting a Network
• Discovery 2: Troubleshooting Connectivity
• Challenge 1: First Troubleshooting at SECHNIK Networking Ltd.
• Challenge 2: Second Troubleshooting at SECHNIK Networking Ltd.
• Challenge 3: Third Troubleshooting at SECHNIK Networking Ltd.
• Challenge 4: First Troubleshooting at TINC Garbage Disposal Ltd.
• Challenge 5: Second Troubleshooting at TINC Garbage Disposal Ltd.
• Challenge 6: Third Troubleshooting at TINC Garbage Disposal Ltd.
• Challenge 7: Fourth Troubleshooting at TINC Garbage Disposal Ltd.
• Challenge 8: First Troubleshooting at PILE Forensic Accounting Ltd.
• Challenge 9: Second Troubleshooting at PILE Forensic Accounting Ltd.
• Challenge 10: Third Troubleshooting at PILE Forensic Accounting Ltd.
• Challenge 11: Fourth Troubleshooting at PILE Forensic Accounting Ltd.
• Challenge 12: Fifth Troubleshooting at PILE Forensic Accounting Ltd.
• Challenge 13: First Troubleshooting at Bank of POLONA Ltd.
• Challenge 14: Second Troubleshooting at Bank of POLONA Ltd.
• Challenge 15: Third Troubleshooting at Bank of POLONA Ltd.
• Challenge 16: Fourth Troubleshooting at Bank of POLONA Ltd.
• Challenge 17: First Troubleshooting at RADULKO Transport Ltd.
• Challenge 18: Second Troubleshooting at RADULKO Transport Ltd.
• Challenge 19: Third Troubleshooting at RADULKO Transport Ltd.
• Challenge 20: Fourth Troubleshooting at RADULKO Transport Ltd.

Carga Horária: 40 horas

Learning-Credits:24

Investimento: R$ 5.900,00